RETURNS & EXCHANGES

Cancellation of order

Naturally, MORRIS wants you to be satisfied with the clothes that you order from us. Therefore, we offer all our customers the right to return the goods for a full refund within 14 days of the collection of your package. The same applies to products on sale.

You may of course try the products, but upon return the product must be returned unused, together with labels and markings and in its original packaging. As regards purchase of perfumes, returns are only approved for unopened, sealed packages. Underwear and swimwear may be taken out of their packaging, but may not be tried on for hygienic reasons.

Exchanges

If you wish to exchange a product, cancel your order as usual and thereafter make a new order in our web shop. When your return is received by us, we will repay the full amount for your original purchase. Regarding returns, MORRIS pays for the return delivery charges.

Download and print a return note here.

Returns

Please note that goods ordered via morrisstockholm.com cannot be returned to shops that sell MORRIS clothes. This is because the shops are independent companies that buy their clothes from MORRIS amongst others.

Download and print a return note here.

Print out and complete our return note or contact MORRIS customer service and we will send you a form. Complete the return note with the good(s) you would like to return and why. Leave the package at your nearest post office or agent to be returned to us. It normally takes 2-4 weekdays before we have received and handled your returns.

Please remember always to get a receipt for your returns when you have left them with the post office or agent. If the package is lost, you will need to be able to show that you have left the package at the post office or agent.

Delivery charges for your destination and goods is shown in the shopping cart. If you use the MORRIS return note, which has been sent to you (MORRIS charges for returns) we will charge you one standard freight for return delivery charges by deducting that amount from the credit on your returns. If a package is not collected, we will debit you 20 Euros for return delivery charges.

We will handle your returns as soon as we get them back to our warehouse. You will receive an email that confirms that we have received your returns. If you do not receive an email confirmation within eight days of you returning the package, please contact customercare@morrisstockholm.com. customercare@morrisstockholm.com.

Credit card payments – the same card that you used to make your purchase will be refunded. It takes 2-3 banking days from us receiving and handling your returns until you will get the money back in your account.

 

Incorrect delivery

If a product is damaged or is not the one you ordered, please contact our customer care as soon as you discover the error. In the first place we will see if it is possible to repair the faulty product. If we cannot replace the product or remedy the fault, you will get your money back.

If the package is damaged when you collect it, or something is spoiled, please save the packaging and contact customer care.

Complaints

If the product was purchased in a shop, please refer to that shop to make a complaint. If the product was purchased at morrisstockholm.com, send an email to customercare@morrisstockholm.com. Attach a picture of the product, the approximate date of purchase and describe the faults. A customer who is making a return and who does not intend to exercise his/her right to cancel a purchase, will bear the risk for damage that may occur during transport.

If the product is faulty, MORRIS will cover the cost of return delivery and for any delivery charges for delivery of a new replacement product.

Contact us

MORRIS Customer care
Opening hours weekdays 9 – 12
customercare@morrisstockholm.com
+46 (0)33-139000